Guarantee

Tai Hei Shakuhachi made using the Precision Cast Bore Technology are exceptionally rugged and highly resistant to splitting and cracking. This is a particular problem with imported instruments that encounter the extreme diversity of climatic conditions found outside of Japan. Tai Hei Shakuhachi ordered with optional binding at the time of purchase are guaranteed for life against cracking through to the bore rendering the flute unplayable. Returned instruments will be repaired or replaced at no charge. This guarantee is extended to the original owner of the instrument only. It does not apply to cracks in the bamboo itself, nor to flutes that have been mishandled, neglected or otherwise abused.

Shakuhachi or Shakulute headjoints that have been sent for audition must be returned in the same condition they were received within 10 days time. No cracks, damage or modifications please. A Shakulute headjoint accepted for audition should not have its sterling silver tenon permanently expanded or swedged to fit your personal flute. Testing should be done using temporary removable shims made of paper or tape only.

I understand the hesitancy to order a musical instrument sight-unseen through the mail without the possibility to try it out. It has been my policy from the start of my flute making career in 1970 to insure that folks ordering my shakuhachi and headjoints are completely happy with the instrument I have made for them. If you are not 100% satisfied with your purchase, I would encourage you to return it within one week for a complete refund or replacement with another instrument. When our transaction is completed, I will not be happy unless you are.

 

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